Terms and policies

Ownership and Agreement
This website is owned and operated by The Griffin Group Limited and by using this website you agree to this website’s terms of use.

Intellectual Property
We own the intellectual property rights and all similar rights in relation to this website and materials. These matters are not to be used, copied or reproduced in any form without prior written consent.

We take care to ensure that the materials set out in this website and links to other sites are current accurate and free from contamination, and we seek to avoid errors and omissions. However, we give no warranty or assurance in relation to these matters. All of the materials, products and services of this website are provided on an ‘as is’ and ‘as available’ basis and without any representation or warranty concerning merchantable quality, description or fitness for particular purpose. The nature of internet communications means that your communications may be susceptible to data corruption, interception and delay.

Liability and Indemnity
We seek to ensure that our website, materials and links to other websites are safe to use and free from contamination. However, we accept no liability for any loss or damage of any type in relation to these matters or otherwise. Your use of this website and its contents is at your risk.

You will indemnify, defend and hold harmless The Griffin Group Limited and its affiliates and associates against all claims, demands and liabilities arising in relation to your breach of the terms of use of this website, the rights of any third party and any law.

Privacy and Information
We take the protection of your privacy very seriously and we are committed to protecting the privacy of users of our website in accordance with the applicable data protection laws of England and Wales. We receive information about you when you visit our website and engage with us. We hold as little information about you as practicable and to meet our legal obligations and that is only the information you provide to us. We use your information to meet your requests of us, including the fulfilment of your orders, the processing of payment information, effecting shipping and delivery, providing invoices and confirmations, and delivering newsletters or other communications you wish to receive.

The information you provide will vary according to the nature of your engagement with us and may include your name, address and telephone and email details and your requests of us. In relation to our engagement with you, we may use your information generally to contact you, to verify your identity, to understand your needs and to maintain our records. By providing your information to us you agree to our storing and processing that information.

We may share your information with third parties to the extent required to comply with the law, to fulfil your requests of us and to administer this site, but we will not otherwise share or part with your information to third parties, and we will not sell your information.

We will maintain for our records your order information in relation to purchases through our site unless you ask us to delete this.

We periodically review the information we hold about you and please inform us if any of your information changes. You have the right to ask for a copy of the information we hold about you and to correct, restrict or stop our use of and delete that information. We strive to protect your information, but we do not guarantee its security. All information is provided by you at your own risk.

The data controller is The Griffin Group Limited, whose registered number is 10121712 and whose registered office is at 42 Lytton Road, Barnet, Herts. EN5 5BY. We will look to resolve amicably any complaints about our handling of your information, but you also have the right to lodge a complaint with the office of the Information Commissioner.

Cookies and Analytics
We may collect information from you by using cookies and analytics which facilitate the administration of this website and track and report website traffic. If you would prefer to restrict or delete cookies and analytics, then you can use your browser to do this. We use proprietary software to track and report website traffic and store information about how visitors use our website, and to effect the fulfilment of orders and the receipt of payments – but not otherwise to retain information about you. Your IP address is logged when visiting our website, but our analytics only use this information to monitor generic patterns of visits to our website.

Law and Language
Our website and its use are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction. English is the language of this website and all communications arising from this website and its use.

In case of complaint, please write to The Griffin Group Limited, 42 Lytton Road, Barnet, Herts. EN5 5BY. We aim to deal promptly and sympathetically with any complaints, and we register, investigate and respond to complaints received.

Book Shop
Our book shop is hosted by DigitalOcean which provides a proprietary, online e-commerce platform enabling us to sell our products and services to you.

Payments and other transfers of money in relation to our website are effected through direct bank transfer or through Paypal which provides a proprietary, online payment platform enabling the transfer of money for the purposes of this website.

You represent that you have the capacity to make and fulfil your orders and that your use of our products will not breach copyright or any other laws. In making your orders you will do nothing to harm or prejudice this website or its ownership.

You will complete the order form on this website and provide current, complete and accurate purchase and account information including contact and payment details and you will promptly update this information as required from time to time.

You recognise that we have the right to refuse, cancel or vary any order for any reason and we will take steps to inform you of the circumstances in each case. In the event of any refusal, cancellation or variation we will promptly provide you with details of the relevant circumstances.

We will provide email confirmation of receipt of all orders, but no order is accepted by us until we despatch the products you have ordered, except in the case of personalised products or items. Title and ownership in respect of our products will remain with us until we have received unconditional and full payment. All orders and products are subject to availability. In the event that a discount code is applicable then only one code may apply to any one product, item or order.

Prices and Specifications
The prices of our products and services and their specifications are subject to change, suspension or discontinuance at any time and without notice, and we will have no liability for any change, suspension or discontinuance.

We take steps to display as accurately as possible the details, colours and images of our products, but we cannot guarantee the representation of our products on various media. We do not warrant that the quality or composition of our products will meet your expectations.

The prices shown are cash prices in GBP pounds sterling and are exclusive of any value added tax or other taxes.

Postage, Packing and Returns
Products are despatched in protective packaging designed and tested to keep the products reasonably free from damage during transit. Delivery charges are calculated based on package weight to allow us to offer the most efficient and cost-effective service, and delivery charges are subject to change.

We use a range of courier and mail services as appropriate and delivery times and tracking will vary according to the circumstances and delivery cannot be guaranteed. At the time of order, we will provide a forecast of the likely delivery time, subject to circumstances, and you will contact us promptly in the event that your order does not arrive in accordance with that forecast. We will always work with you to remedy any cases of damage or non-delivery.

If purchasing from outside the UK, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods. You may be subject to import duties, taxes and additional charges for customs clearance.These are payable by you.You agree have no liability in relation to these payments and you indemnify and hold us harmless against such payments in accordance with the indemnity set out in the terms of this website. Customs policies vary widely from country to country, and you should contact your local customs office for further information.

If you are not satisfied with your purchase, you may return it to us for a refund. We will issue a refund to your original form of payment for a product returned within 14 days provided that the returned product is in its original condition. Please contact us for more information about returning a product to us.

Products not yet available for general sale may be subject to pre-order by you. You represent that you have the capacity to make and fulfil your pre-orders and that your use of our products will not breach copyright or any other laws. In making your pre-orders you will do nothing to harm or prejudice this website or its ownership.

You will complete the pre-order form on this website and provide current, complete and accurate purchase and account information including contact and payment details and you will promptly update this information as required from time to time.

When you place a pre-order, you will pay the price of the product together with postage and packing. Pre-order payments do not guarantee availability of the product but represent your offer to buy the product when it is generally released for sale. We reserve the right not to accept your offer and your offer is only accepted once the pre-ordered product has been despatched.

We will provide expected release dates in accordance with the best information available to us from time to time and we reserve the right to change these dates. Any such changes will be without liability on our part.
A pre-order may be cancelled at any time before despatch of the product and you will be entitled to a refund of your pre-order payment.